Managed Services
Additional services to help you thrive
Organizations understand the need to invest in resources to look after their PLM environment. The struggle is defining who.
Finding PLM resources that meets your organizational needs can be challenging. Organizations are looking for someone who can
- Be technical enough to support all levels of the solution
- Have a good understanding of Organizational Business Processes
- Understand Industry Best Practices
- Maintain a Good User Experience through documentation, training and service desk support
- Proactive identify improvement opportunities
- Have a strong understanding of Enterprise Systems and Roadmap
- Awareness of new releases and functionality
- Be an advocate for the organization's PLM Strategy
- ...AND DO THIS ALL PART TIME!!!
Professional Resources at an Affordable Cost
With the Managed Services Support from J-Squared you will have access to:
Reliable Point of Contact
Your Customer Services manager will act as your concierge to triage any issues on your behalf
Service Desk
Support Resources available to troubleshoot problems with Incident Management and Prioritization
Preventative Maintenance
Planned activities to monitor and prevent system degradation
Custom Development
Optimization utilities and integration support
System Support
For on-premise or hosted solutions provide the environment support (Integrity Checks, Patches, Upgrades, Server maintenance)
Application Management
Design, development and configuration of the PLM System
Data File/Migration Services
Merge, bulk cleansing or other data support
